Frequently Asked Questions | MHDub Ski & Snowboard Gear

MHDub (Mad Hatter Ware) makes ski & snowboard helmets, snow goggles, combo sets, and apparel. Every piece is built for riders who care about performance, protection, and style — not just checking a safety box. We drop new gear regularly, so check back often.

ERT (Energy Reduction Technology) is a patented system that uses advanced polymer pads in helmet designs to manage both rotational and linear impact energy. These pads mitigate impact energy through their unique material properties and refined geometry. Unlike other materials, ERT responds instantly, even at low-impact levels. When combined with EPS foam, ERT shows a 26% improvement in mitigating rotational impact and a 30% improvement in managing linear impact compared to EPS alone. Mad Hatter Ware integrates ERT in our helmets to ensure your safety during your activities.

Currently, we focus on selling accessories and do not provide rental services. However, we can recommend local rental shops for skis, snowboards, and mountain bikes.

Yes! We have a 90-day return and 30 day exchange policy. Items must be in new, unused condition with original packaging. Return shipping is the responsibility of the buyer. Please visit our Returns page for more details.

Choosing the right size helmet for skiing, snowboarding, and mountain biking is crucial for your safety. We provide sizing charts for all our products on their respective pages. Follow the measurement guidelines provided, and if you are between sizes, we recommend choosing the larger size for added comfort.

Yes, many of our products, including snowboarding helmets, ski helmets, mountain bike helmets, and snow goggles, come with manufacturer warranties. For specific warranty details, please refer to the product warranty page or contact us for more information.

You can reach our customer service team via email, chat, or phone. We're here to help with any inquiries about your order status, product information, or anything else you may need.

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