MAD HATTER WARE GUARANTEE

At Mad Hatter Wares, we stand behind the quality and performance of our snow helmets and goggles.

Your safety and satisfaction are our top priorities.

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We stand behind our snow gear so you can ride with confidence.

• Helmets: Guaranteed against defects for 3 years.

• Goggles: Lenses guaranteed for 90 days, frames for 1 year.

If anything goes wrong due to a manufacturing defect, we’ll repair or replace it- no hassle. 

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Your safety and satisfaction are our priority- shop with confidence!

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Snow and Bike Helmets:
All snow helmets purchased from Mad Hatter Wares are guaranteed against defects in materials and workmanship for 3 years from the date of purchase. This guarantee ensures that your helmet will provide reliable protection and comfort under normal use conditions.

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Goggles:

• Lenses: Our goggle lenses are guaranteed against defects in materials and workmanship for 90 days from the date of purchase.

• Frames: Goggle frames are guaranteed against defects in materials and workmanship for 1 year from the date of purchase.

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What This Guarantee Covers:
This guarantee covers manufacturing defects and any workmanship issues. It also covers damage caused by accidents (examples: dented helmets, scratched lens). It does not cover normal wear and tear, or unauthorized modifications (examples: sun damaged goggles from being left hanging from your rear view mirror, or helmets painted or heated to remove decals).

 

Exchanges

If you wish to exchange an item for a different size, color, or style you may do so within 30 days of purchase. The customer is responsible for the cost of return shipping. Once we receive the original item in its unused and original condition, we will process the exchange and ship the replacement item back to you.

 

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within [90 days] of delivery with a description and photo(s) of the issue. After verification, we will cover all return shipping costs and provide either a replacement item or a full refund, depending on your preference.

Additional Notes:

• Items must be returned in their original condition and packaging.

• Unauthorized returns or items returned without prior approval may not be accepted.

• Refunds or exchanges will be processed once the returned item is received and inspected.

 

How to Claim Your Guarantee:
If you believe your helmet or goggles are defective, please contact our customer service team with your proof of purchase.

You can reach us via the chat box on this website, or at info@madhatterware.com or the info provided on our contact us page. 

We will assess the issue and, if covered under this guarantee, repair or replace the product at no additional cost.

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Your Satisfaction Matters:
We are committed to providing high-quality snow gear that you can trust. If you have any questions about this guarantee or our products, our team is always ready to assist.